We want you to love your order. If you are not completely happy, you can request a return within 30 days of delivery.
Damaged or defective items
If an item arrives damaged, broken or defective, email support@happyus.shop with your order number and a photo within 30 days. We will send a free replacement or issue a full refund, and you do not need to return the item.
Other returns
Items must be unused and in their original packaging. For hygiene reasons, opened skincare and hair care products cannot be returned unless they arrived damaged or defective. Contact us first and we will send you return instructions. Return shipping costs are the customer’s responsibility unless the return is due to our error.
Refunds
Once we receive and inspect your return, we will refund the original payment method within 5 business days. Your bank may take a few extra days to show the credit. Original shipping charges are non-refundable.